Interpreter allows Disney attractions to be fully enjoyed

July 26th, 2008

Recently, my family returned to California to attend a wedding and take a much-needed vacation. For months my wife and four kids were bubbling with excitement to go to Disneyland. As a native Californian, I went to Disneyland about once or twice a year and always had a great time.

We moved to Washington five years ago and haven’t had a chance to return to California, so I went online to look at the new rides and prepare for the trip.

Looking through the menu, I noticed a link for disability accommodations. I found I could request, just like any other business, an ASL interpreter to fully enjoy the park’s attractions. The Americans with Disability Act has been around for 17 years and established the legal foundation for providing such disability accommodations. Disney’s Web site provided an e-mail address to send itinerary and arrange for an interpreter. I even learned of a cool option for handheld captioning for rides like Pirates of the Caribbean.

As I shared the possible live shows with our family, I got a roar of approval. Although I’ve always loved the shorter lines that occurred during the parades and shows, my family’s enthusiasm convinced me to go check out the shows.

“What the heck,” I thought, “the shows should be cool and I’m curious what the House of Mouse can do with an accommodation request.” A few e-mails later I had an interpreter set up to meet me at City Hall at the appointed time.

I’ll admit I was nervous about what was going to happen as I’ve never made such a request before and hoped Disney wouldn’t let me down. I’m pleased to say I was impressed by the professionalism of the park staff and the interpreter. It made all the difference in the world as I went to the different attractions with full accessibility. With an interpreter I could go back to being my old self and enjoy the park. I didn’t need someone to interpret my screaming neighbors on Space Mountain, but for live shows like Jedi Academy, it was great to be included again.

After dinner, while we were waiting for Fantasmic to start, a deaf couple found my interpreter and asked me whether they could join us for the show. I was more than pleased to do this, however we had limited space in the reserved seating and it was the Disney folks’ decision whether we could include our new friends. We presented our case and lo and behold, it was approved. I commend the employees on their flexibility and understanding as it certainly made our visits much more enjoyable.

Maybe my brain is still stuck in Fantasyland, but I’d love to see more businesses follow Disney’s lead in recognizing the value of providing disability accommodations. The ADA isn’t perfect, but with the right attitude all of us can make it work.

If you want to help provide accommodations to an employee or someone you know but aren’t sure of the process of how to make it happen, feel free to contact me.

Disney Renews Content Deal with Greece’s ERT

July 23rd, 2008

The Walt Disney Company’s EMEA TV distribution arm, Disney-ABC ESPN Television, has renewed its multi-year volume agreement with ERT, Greece’s top public TV broadcaster. The deal will increase ERT’s programming from Disney Channel, The Walt Disney Studios and ABC Studios, and also includes a selection of movies from Walt Disney Pictures, Disney/Pixar, Touchstone Pictures and Miramax Films.

“We are committed to the future success of The Walt Disney Company in Greece, working closely with our partners across Disney’s integrated businesses to foster growth in our key brands and franchise properties,” comments Tom Toumazis, exec VP and managing director of Disney-ABC-ESPN Television EMEA and Canada. “This new TV agreement is an important step in this ambition, in such a fast-developing, dynamic market.”

In addition to movies such as Enchanted and Pirates of the Caribbean: At World’s End, ERT channels will get Playhouse Disney series including My Friends Tigger & Pooh, the Disney Channel original movie Camp Rock and such hit Disney Channel original series as Hannah Montana. Other live-action fare includes additional seasons of ABC’s Desperate Housewives, Lost, Criminal Minds and Ghost Whisperer.

Wish comes true: Heislerville boy off to Disney World

July 22nd, 2008

Bob Fauver says his 6-year-old nephew, Kory, is a remarkable kid.

“He takes everything in stride and rolls with it,” he said. “He’s very seldom anything but happy.”

Kory Fauver certainly was happy early Sunday morning. He started jumping up and down when he saw a white stretch limo pull into his Heislerville driveway to take his family to Disney World.

“Look at the limo! Look at the limo!” he said. “Why is it a stretch?”

Kory, his older brothers Chad and Adam, and his parents left their house at 7:30 a.m. to catch a plane from Philadelphia to Orlando, Fla., where they’ll spend the next six days in Disney World.

The Make-A-Wish Foundation, which grants wishes to a terminally ill children, provided the trip for Kory, who was diagnosed with muscular dystrophy a few days before Christmas.

Laura Fauver said her son picked Disney World because “he wanted to see Mickey Mouse’s house.”

Chick Maischke, a coordinator for Make-A-Wish’s New Jersey chapter, said Kory will receive a hero’s welcome at Disney World, complete with a liaison for the family’s entire trip. The Fauvers also will be allowed to go to the front of all the lines for rides, a surprise Make-A-Wish planned to tell the family after they left home Sunday morning, Maischke said.

Make-A-Wish makes a child’s dream come true every 40 minutes somewhere in the country. Locally, three children had their wishes fulfilled in the past year, Maischke said, adding the program helps families of terminally ill children keep up their spirits.

“It helps them keep going,” he said.

Kory has trouble running or climbing steps.

The family, through a large discount from Lowe’s Home Improvement in Millville, built a front porch so it’s easier for Kory to walk into the house.

Lowe’s manager Jeff Frame said he also volunteered to help the family construct the porch.

“We try to help out as best we can, especially with situations with special needs,” he said.

Laura Fauver said she and her husband, Adam, each work two jobs, so they were looking forward to the vacation.

“This will be nice,” she said. “All we do is work. To have a week to not have to worry about all that will be really good.”

More than a dozen friends and family arrived at the house to send off the family.

“Tell Mickey Mouse Mom-Mom says ‘hi,’” said Kory’s grandmother, Marlene Weber.

She added: “He’s a wonderful kid, and we all love him.”

Family of 5 enjoys private DisneySea trip

July 21st, 2008

Tokyo DisneySea in Urayasu, Chiba Prefecture, was open for the free, exclusive use of a family from Shizuoka Prefecture for about 2-1/2 hours Friday.

The event, which began before the park opened to the public, was held to commemorate the 25th anniversary of Tokyo Disneyland.

In 1987, when singer Michael Jackson visited the park, people were barred from entering some facilities. But the anniversary event was the first time that the entire facility at Tokyo DisneySea or Tokyo Disneyland was reserved for only one family or individual, an official said.

Yasuhisa Fukuyo, 38, from Yoshidacho, Shizuoka Prefecture, his wife Sumiko, 33, and their 5-year-old triplets were chosen by lottery from 1,609 families around the nation who submitted applications between March and May. The Fukuyo family decided to apply because their triplets were born one year to the day after Tokyo DisneySea opened in September 2001.

The five were welcomed by Mickey Mouse and other characters at 7:30 a.m. They rode a boat with Mickey and enjoyed watching the park without other visitors present. They then enjoyed a special show prepared for the event and visited attractions.

“I feel so satisfied to see the happy faces of my children,” Fukuyo said.

“I was delighted to see Mickey welcoming us. It felt like a dream,” Sumiko said. The family stayed at the park after it opened to other visitors.

Disney’s new Web site has lots of tips

March 13th, 2008

What’s a family with young children to do in Las Vegas? The Walt Disney Co. would love to tell people. “When it comes to the Las Vegas Strip, Adventuredome is family central,” according to declares one of the Las Vegas “tips” offered on Disney’s new Internet venture, called Disney Family Travel. Disney also has some thoughts it wants to share with people about Universal Orlando’s Islands of Adventure, and SeaWorld Orlando’s Discovery Cove — and, or, for that matter, about the Upper Haight district in San Francisco and Lucy the Elephant on the New Jersey shore. Mostly positive thoughts, by the way. Disney’s online division hopes DisneyFamilyTravel.com establishes the company as a go-to source of family-oriented travel -and - tourism information on the Internet, independent of whatever opinions Disney may have about its own theme parks and those of its competitors. The new Web site, which links from Disney’s family.go.com domain, was launched a few weeks ago.
“It’s our expertise. We know families,” spokeswoman Brandy Phillips said. Disney Family Travel was designed to be disinterested in terms of how Disney’s vacation spots might compare with others, according to editorial director Julie Hogenboom. The travel information is provided mostly by freelance travel writers — all parents themselves — and compiled and edited by a Disney staff. An interactive, five-star rating system of attractions is featured on the site, based on to compile ratings provided by visitors to the site visitors. It also links to the travel-business site Expedia.com if someone wants to check prices or book a trip. The site is distinct from most established travel resources because the reviews segregate information by childrens’ children’s ages, Hogenboom said. Ratings, suggested itineraries and tips are given separately for families with babies, those with toddlers and pre-kindergarten children, those with school-age children and those with pre-teens and teens. Some things still need to be worked out, Hogenboom said. For example, the site now lists 54 “best” family vacation destinations in numerical order, leading some readers to assume they are ranked by popularity. Yellowstone National Park takes the top spot, followed by the city of San Diego. Disney World is listed third, and Disneyland in California is listed 14th. But those numbers are not rankings, Hogenboom insisted. It’s just a numbered list. The Web site does not overtly favor Disney destinations. On the Orlando page, the suggested vacation itineraries all send visitors to Universal, SeaWorld, Kennedy Space Center, Gatorland and other non-Disney attractions first. Among the reviews, SeaWorld gets more stars than Disney’s Animal Kingdom for three of the four age groups. People who click on the SeaWorld listing can watch a Disney-supplied slide show of happy SeaWorld visitors, Shamu and dolphins, presented on a Web page with the Disney Family Travel logo across the top. “Nothing compares to the total delight and amazement of seeing massive killer whales dive through the air and splash into performance pools at a trainer’s command,” the Disney site says of SeaWorld. SeaWorld spokeswoman Becca Bides said the review sounds about right, because it echoes what the park hears from others. “We appreciate positive reviews from all reporters and Web sites,” she said. Hogenboom said no one at Disney is nervous about the site promoting Disney World’s competitors. Other divisions in the Disney corporation are charged with promoting Disney’s theme parks. This one promotes the Disney’s brand as a family-information resource, she said, adding, “We have to help people understand that this site is from Disney, but it is an agnostic site” about Disney.

Walt Disney Parks and Resorts signs Premier

February 28th, 2008

Global family entertainment leader Walt Disney Parks and Resorts and the Pacific Asia Travel Association (PATA) have forged a new strategic partnership, both organisations announced today. Effective immediately, Disney becomes a PATA Premier Partner, gaining exclusive access to a range of co-operative opportunities including market intelligence, business development and co-branded events and products. Disney joins a select group of PATA Premier Partners such as Visa International, Amadeus, CNN International, TIME and Fortune. PATA President&CEO, Mr Peter de Jong, said he was delighted to welcome such an iconic and powerful brand as Disney into the PATA community. “It really is a dream come true,” he said. “We have worked closely with Hong Kong Disneyland since its launch in September 2005, and now through this key partnership we will have the opportunity to connect with all of Disney’s parks and resort destinations around the world.” Disney Destinations Senior Vice President, Sales&Distribution Marketing for the Asia Pacific Region Ms Claire Bilby, said PATA was a natural partner for Walt Disney Parks and Resorts as the company continues to promote its Hong Kong Disneyland resort destination and its Disney Parks brand throughout the dynamic Asia Pacific region. “It is an exciting partnership for us, as our parks and resorts are poised to benefit from the huge growth in travel to, from and within the Asia Pacific region,” she said. “Our new alliance with PATA ensures that we can strengthen our connections with industry and government leaders throughout the region.” Mr de Jong explained that PATA Premier Partnership is restricted to global or regional brands that are clear leaders in their domain and have a strong vested interest in Asia Pacific travel and tourism.“Disney perfectly fits our criteria and brings enormous strength to our coterie of Premier Partners. We look forward to developing some exciting bilateral and multi-lateral programmes with Walt Disney Parks and Resorts and our other partners and members,” he said.

New INNOVENTIONS areas for Walt Disney World’s Epcot

February 27th, 2008

Changes continue at Epcot’s INNOVENTIONS pavilions with Walt Disney World opening a new corporate-sponsored interactive technology display that strips away the myth of the “garbage fairy” and announcing another that will help people to prepare for severe weather. The “garbage fairy” myth is exposed through a new hands-on exhibit, in the east INNOVENTIONS pavilion, called “Don’t Waste It,” sponsored by Waste Management.
The weather technology area will be called “StormStruck: The Tale of Two Homes,” developed by Disney and FLASH, a non-profit group formed by several for-profit companies. Scheduled to open late this summer, the area will give visitors feel for severe weather such as a hurricane. After they experience “the storm,” they’ll have an opportunity to learn about cutting edge research relating to weather and the latest recommendation for protecting homes.
FLASH stands for the Federal Alliance for Safe Homes Inc., and includes Bermuda-based catastrophic reinsurance company RenaissanceRe Holdings Ltd., its U.S. affiliate for catastrophic weather modeling, WeatherPredict Consulting Inc., the construction supply company Simpson Strong-Tie and State Farm insurance.
Waste Management’s Don’t Waste It opened last week, providing visitors with educational games that help them understand what happens to garbage and how they might reduce their “personal trash profiles.”
“I think we all believe a ‘garbage fairy’ makes the trash magically disappear,” said Eric Goodman of Walt Disney Imagineering, who headed the creative team that developed Don’t Waste It. “We assume the trash we see isn’t our garbage; that it’s everyone else’s garbage. As I began to meet the people of Waste Management, the second half of the trash story began to become much clearer.”

Miley Cyruss Music Is Music to Disneys Ears

February 4th, 2008

Pulling in an estimated $29 million in its debut, the 3D film “Hannah Montana/Miley Cyrus: Best of Both Worlds Concert Tour” (distributed by Disney), right, ran away from the competition to capture the No. 1 ranking at North American box offices over the weekend. With $13 million on its opening weekend, the horror film “The Eye” (Lionsgate and Paramount Vantage), starring Jessica Alba as a blind violinist, took second place, the tracking company Media by Numbers reported. The romantic comedy “27 Dresses” (Fox) drew $8.4 million to hold on to third place for a second consecutive week. Fourth place and $7.4 million went to last week’s seventh-place finisher, “Juno” (Fox Searchlight), lifting this little film’s nine-week total to $110.2 million. Last week’s No. 1 film, the spoof “Meet the Spartans” (Fox), lost 61 percent of its audience, attracting only $7.1 million and sank to fifth place.

Disney World’s Contemporary Resort lives up to its name

February 2nd, 2008

Here’s good news for all of us who are still collecting birthdays.

You can be 36 years old and as cool as you were at 18 or 20.

Walt Disney World’s Contemporary Resort proves it.

One of the two Disney hotels that opened with the park in 1971 (the Polynesian Resort was the other), the A-frame Contemporary is aiming to be fabulous at 40 and further. An ongoing facelift has erased its garish ’60s room decor and is adding 21st-century atmosphere and attractions.

“Every space will be touched,” Kevin Myers, vice president of resort operations for Disney World, says of the work expected to continue into 2009. (Room updates are complete.)

Two drawing cards from the beginning — the monorail trains that hiss through the hotel’s soaring atrium and the Contemporary’s primo location just two minutes by train or five minutes by footpath from the Magic Kingdom — will be unchanged. Also ticketed to infinity and beyond is the Mary Blair ceramic mural of pueblo children that leaps 90 feet from the Concourse floor to the atrium ceiling.

A mastermind was at work here.

“Walt had his hands on the design for the property,” Myers says. Although Disney died in 1966 before construction began, “He would have known where things were to be placed.”

Considered the least-themed of the Disney World resorts, the Contemporary would feel like the convention hotel it can be (90,000 square feet of exhibit and meeting space) were it not for its kind staff and the Mouse spirit that spills from Chef Mickey’s, a prime venue for character meals. Before the breakfasts and dinners at which the cartoon stars in costume mingle with children and their families, stroller gridlock and happy excitement are added proof that all is not business at the Contemporary.

What’s amazing is that even with the cavernous atrium, the hubbub of diners and the swooshing trains are all but inaudible in the 385 generously sized guest rooms in the 15-story tower.

(The detached South Garden Rooms offer another 270 units in low-slung wings. The North Garden Rooms were demolished in early 2007. Although Disney hasn’t announced plans publicly, reports in the Orlando Sentinel and documents on file with local government indicate that a 15-story tower is being built on the site, possibly with suites to be available through the Disney Vacation Club, a buy-points-to-lodge plan.)

Thick carpet, drapes with liners, pillowed suede headboards and rich bedding in standard rooms seem to soak up noise that might seep into each soothing cocoon. Gone are the primary colors in modernistic designs that Imagineers of 40 years ago deemed contemporary. The busy patterns and self-conscious chic have been replaced by restful creams, beiges and taupes set off by moss tones, dark wood and subtle stripes in fabrics.

Most rooms have two queen beds and a day bed and can sleep five. In a show of mercy to families and budget-minded travelers, a refrigerator and coffee maker are provided, and cereal and milk are available in the sundries store on the Concourse.

Business travelers or laptop junkies aren’t forgotten. A roomy work area provides good lighting, a pullout table for added space, a comfortable desk chair, two data ports and free Internet access.

Above a faux fireplace emitting a soft glow is a flat-screen television. On a higher shelf (perhaps beyond little hands) are decorative ceramic vases.

Sliding doors to the bathroom and a separate toilet nook save space but don’t lock. The bathroom’s beige marble floor and brown-and-white marble tub and shower are handsome. But the new twin sinks are large, shallow squares that leave little vanity space, don’t drain as readily as bowl styles (aim carefully when you gargle) and are barely deep enough for rinsing small items.

Towels hang on a brushed metal rack across the room from the tub. Forget your towel, and you skate on wet feet to get it.

Tower rooms on the Seven Seas Lagoon side of the resort overlook a parking lot, but also the nearby Magic Kingdom. Their balconies offer wonderful views of nightly fireworks. On the tower’s other side, rooms have a view of Bay Lake, the marina and the large swimming pool.

The glorious vistas are reserved for the award-winning California Grill atop the hotel. The market-minded American dishes from the open kitchen are creative and full of flavor, the setting sunny and sophisticated. Diners can go onto the roof’s walkway after dark to watch fireworks at the Magic Kingdom or rocket launches from Cape Canaveral, east across the central Florida flatland.

Although the California Grill is expensive, it is the park’s most popular place to dine, according to the 2007 Zagat Walt Disney World Insider’s Guide.

“It’s our flagship restaurant,” says Rick Sylvain, Disney World media director.

The Concourse Steakhouse often is busy but, nonetheless, is expected to go away during renovations. A new restaurant, The Wave, is expected to open on the first floor this summer.

The Grab and Go fast-food eatery has moved to the fourth floor. Such quick-bite spots can be a money-saver for families. At the recently closed first-floor site, a generous serving of tuna salad was enough for sandwiches to satisfy two small appetites, and the tab (lettuce and tomato included) was about $5.

Club and concierge rooms on the 12th and 14th levels offer personal service, serene lounge areas open to guests on those floors only, continental breakfast and snacks, Mickey Mouse cupcakes among them. Some guests never spot the health club and beauty salon on the tower’s third floor or laundry facilities in the garden complex.

With four theme parks a monorail ride away and the Downtown Disney entertainment area on the bus route, it’s not surprising that attractions at the hotel are limited.

Young people have the new Game Station arcade. A freshened kids’ play area across from the registration desk offers Disney films on a big screen. People taking a cooling break from the parks have that rambling swimming pool studded with slides, spouts and plenty of lounge area. Fishing or other water sports excursions depart from the marina. And there’s always the lure of Concourse lounges-with-a-view, or the calm of your tower balcony.

The BVG shop (Bay View Gifts) is a glass cube stocked with Disney-logo apparel, character toys and collectibles. They’re a far cry from the “Saturday Night Fever”-style polyester clothes, enamel wear and pottery sold in 1971.

From the beginning, the Contemporary Resort has been novel.

It was assembled like a dresser with drawers. Rooms, constructed offsite, were brought to a prepared steel framework and slipped one by one into place.

It was thought that when the time came to refurbish a room, the module could be pulled out, redecorated then pushed back into place. But settling ground scuttled that plan — the “drawers” essentially are stuck.

Current renovations are being done gradually to minimize disruption for guests, and changes won’t be allowed to go too far.

“Guests came here as a child with parents and grandparents,” says Thea Sargent, general manager. “They have traditions here. We have to be careful to preserve traditions.”

Disney in 2010

February 2nd, 2008

Disney in 2010Dig my mouse ears? It’s actually the number 2, a mouse ear, a 1, and the second mouse ear, because that’s the 2-0-1-0 trinket that Disney (NYSE: DIS) was selling at its theme parks as we counted down to 2010 a few weeks ago.That’s right. You’re still ankle-deep into 2008, aren’t you? I’ve been taking an “unauthorized field trip” through time this week, checking in on what many of my favorite companies are up to two years later.

Think you know Disney? You won’t believe what the company is up to in 2010.

A walk around the theme park
We’ll start at the theme parks, because that’s what many people associate with the Disney brand. They’re doing great, by the way. Even Disney’s California Adventure is a hotbed of turnstile clicks. Since Disney telegraphs its expansion plans early, you already know about the makeover that has added the popular Little Mermaid ride and will soon add the highly anticipated Cars Land.

It worked. Attendance at DCA still can’t rival what Disneyland is drawing next door, but no one laughs at Disney’s investment in the park anymore.

Out in Florida, Disney finally announced plans for a fifth theme park within Walt Disney World. It won’t open for several more years, but the company finally dusted off the plans for the villains-themed amusement park that has been part of cyberspace chatter for ages.

The huge role that Expedition Everest played in turning Animal Kingdom around inspired Disney to make a gated attraction that caters to thrill-seekers. It’s not all coasters, though Disney is really pushing the envelope on that front. Don’t worry. There will still be plenty of rides for the entire family. I just can’t wait for the park to open in a few years. I hear Disney is actually going to top the creepy Halloween scare houses that you find at your local Six Flags (NYSE: SIX) and Cedar Fair (NYSE: FUN) October events.

Oh, and speaking of regional amusement parks, Disney is a hit in Canada. It acquired a Canadian amusement park from a publicly traded operator. Was it the Six Flags park in Montreal or the Cedar Fair property just outside Toronto? I’m not at liberty to say. Since Disney is now building smaller, localized themed experiences like indoor water parks and high-tech arcades, it was able to get a great deal from a cash-starved operator and enter a lucrative market that won’t cannibalize its coastal bookends back home.